g2m_download.exe the installer could not find suitable folder to install to

Situation with Citrix GoToMeeting:

The invitees are getting an error message when they try to join that says "Installer could not locate a suitable folder to install into". Find the solution below!



Got this error message, quite annoying, when trying to start a Citrix GoToMeeting software, for the first time. Tried several attempts, nothing worked. After 1/2 hours total, I fixed the problem which included the following found on fixya: http://www.fixya.com/support/t1551225-not_able_install_citrix_gotomeeting

It is crazy that I had to end up with  UAC turned off on Vista, but here is the solution anyways:

THE SOLUTION WAS THIS
(I already had Java, latest version installed, so skip pts 1, 2)

3) Go to gotomeeting.com->Login->re-install software->download manually and save g2m_download.exe file;


4) Now do Unblock and Apply in g2m_download.exe file property General tab;

5) Then Vista users need to disable UAC, I suppose this is the same as "Uncheck the “Protect my computer …”" (Go to "Control Panel" and type "UAC" into the search box. This will bring up the link: "Turn User Account Control (UAC) on or off." Click it. Uncheck the box next to "Use UAC to help protect my computer" then click OK. Restart.);

6) After restart right click on g2m_download.exe and "run as administrator".

Thats it!

[UPDATE] This problem with Citrix GoToMeeting has still not been solved. Between disabling the UAC, and restarting your computer, this "workaround" can take 15 minutes! What a waste of time. See the newest report about this here: http://annoyances-resolved.blogspot.com/2010/10/gotomeeting-problem-starting.html

No comments:

Post a Comment